Frequently Asked Questions
Everything you need to know about shopping with Saint and Sofia.
Where are your garments designed and produced?
Our collections are designed in our London studio. We work with family-run factories in Europe, primarily in Italy and Portugal, to ensure the highest quality craftsmanship and ethical production standards.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 24 hours. Standard delivery takes 3-5 business days, while express options are available at checkout for faster delivery.
How do I return an item if it doesn't fit?
We offer a 28-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a pre-paid shipping label or instructions.
How do I ensure I choose the right size?
Each product page features a detailed 'Size & Fit' guide tailored to that specific garment. We also provide model measurements and fit recommendations (e.g., true to size, oversized) to help you decide.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay in supported regions.
Is Saint and Sofia a sustainable brand?
Sustainability is at our core. We use natural and recycled fabrics, minimize plastic in our packaging, and produce in small batches to reduce waste and ensure a lower carbon footprint.